Unlock a Completed Test Ticket

A student’s test ticket can be unlocked if the student’s status for the Subtest is Completed but the student needs to log in again. Note: If the student was logged out due to inactivity on the system for more than twenty minutes, the student can log in again using their login information. The test ticket does not need to be unlocked. In both situations described above, INSIGHT saves the student’s response data.

  1. To unlock a selected test ticket, click the Edit/Print Ticket Status icon () in the Action column for the appropriate test session. The Testing Status window displays. 
  2. To unlock a test ticket, click the Unlock Ticket icon (unlock test tickets button) in the Action column for the appropriate student. When the Confirm Unlock dialog displays, click Unlock to complete the process.